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Shipping & Returns Policy

Shipping and Returns Policy

Shipping Information:

  1. Shipping Cost:

    • We offer free shipping on all orders over $50 within the United States.

  2. Delivery Radius:

    • Enjoy free delivery within a 50-mile radius of our main location in Frazee, MN 56544.

  3. Delivery Fees Beyond 50 Miles:

    • For deliveries beyond the initial 50-mile radius, there is a charge of $1 per mile. We're committed to making our products accessible, no matter where you are.

  4. Order Processing:

    • Orders are typically processed and shipped within 1-2 business days after payment confirmation. You'll receive a tracking number via email to monitor your shipment's progress.

    • For same-day delivery within our 50-mile radius, orders must be placed no later than 1:00 PM local time. Orders placed after this time will be scheduled for the next available delivery slot.

  5. Discreet Packaging:

    • To protect your privacy, all orders are discreetly packaged with no external branding to ensure a confidential and safe delivery.

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Returns and Refunds:

We understand that sometimes circumstances change, and we want you to be completely satisfied with your purchase. Therefore, we offer a hassle-free return policy:

  1. Eligibility for Returns:

    • You may return your product(s) within 7 days of the purchase date to qualify for a full refund. 

  2. Return Process:

    • To initiate a return, please contact our customer support team at tati@thegreenhivellc.com with the subject "RETURN REQUEST" They will provide you with further instructions.

  3. Return Shipping:

    • We offer two options for returns: 1. Free In-Person Returns: If you are within our 50-mile delivery radius, we can arrange to pick up the returned items from your location. b. Mail-In Returns: Alternatively, you may choose to ship the items back to our main location at 603 Cherry Ave, Frazee, MN 56544. Please include the RMA number on the package.

  4. Refund Processing:

    • Once we receive and inspect the returned items, we will process your refund. Please allow up to 7 business days for this process to be completed. Refunds will be issued to the original payment method.

  5. Restocking Fee:

    • We do not charge restocking fees for returned items that meet our eligibility criteria.

Contact Us:

If you have any questions or concerns about our Shipping and Returns Policy, please don't hesitate to reach out to our customer support team. We're here to assist you and ensure you have a seamless experience with The Green Hive.

[tati@thegreenhivellc.com] [218.560.1440]

Policy last updated: [08/01/2023]

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